Shipping Policy

At OKEYOLIVE, we are committed to delivering your products safely, efficiently, and with full transparency. Please review the following shipping terms before placing your order.

All products are shipped from our Malaysia-based warehouse to ensure reliable delivery within the Malaysia.

We currently ship within the Malaysia only.

Shipping costs are not fixed and vary depending on product size, weight, and delivery location.

The exact shipping cost will be calculated and displayed at checkout before payment is completed.

Orders are processed within 3–5 business days after payment confirmation.

Our primary method is Standard Shipping.

The carrier will contact you via phone or text message to schedule delivery. Please ensure your contact details are accurate.

Customers must inspect shipments upon delivery and note any damage on the receipt before signing.

If your item arrives damaged, contact us within 48 hours and provide photos of packaging and product.

If you need to update the shipping address after the order has been shipped, please contact our support team in time.

We will attempt to coordinate with the logistics provider; however, address changes may not always be successful.

In some cases, we may provide the carrier’s contact information so you can communicate directly.

We strongly recommend reviewing your order details carefully before placing an order to avoid delivery issues.

For order status inquiries, please contact our customer support team.

By placing an order, you agree to the terms outlined in this Shipping Policy.